Refund Policy
Last updated: September 13, 2026
This policy explains how billing, cancellation and refunds work at TaleReach. Paid plans are not on sale yet; this describes the terms that will apply when they are.
1. Current Status
TaleReach is in early access. No paid plans are being sold yet, so there is currently nothing to refund. This page describes the policy that will apply when paid plans open, and will be updated before the first charge is ever made.
2. The Free Trial Credit
Every new account starts with 550 credits, granted once, free. No card is required and no charge is made, so the trial credit is never refundable — it simply runs out.
3. Paid Plans at Launch
Paid plans (Starter, Pro and Scale) will be billed monthly in advance. You will be able to cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then.
Unused credits expire at the end of each billing period and do not roll over. We do not offer refunds for partially used billing periods or unused credits, except where the law in your jurisdiction requires it.
4. When Something Goes Wrong
If a technical fault on our side prevents you from using credits you paid for, contact us and we will make it right — by restoring the credits, extending the period, or refunding the affected charge, whichever fits the situation.
5. How to Request
Email hello@talereach.ai from the address on your account with the subject "Refund". We will respond within five business days.
6. Contact
TaleReach, a TribeFlow company. Questions about this policy: hello@talereach.ai.